Anthem Guidelines Change

Anthem is making a change to the guidelines around assignment of the Agent of Record (AOR). This will go into effect October 15th, 2018. Agent of Record changes will no longer be accepted via a form letter. This procedure applies to Medicare Supplement, Anthem Extras, and Medicare Advantage policies. Members requesting an AOR change must send a signed, hand-written letter to Anthem Inc., via mail, fax, or email.

The letter must include: The member’s name and policy number; The name and encrypted tax ID or agent ID of the new Agent.

An exception will be made if a member specifically requests a new AOR by submitting a signed Agent of Record letter to Anthem requesting the AOR be changed. Once they confirm the request from the member, the AOR change request will be honored. Form letters will not be accepted.